Thomas Keller Will Serve You Cornflakes, If You Really Must Insist

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"I don't think the question is, 'Is the customer always right?' but rather, 'Do you want to make your customer happy?' The paramount goal is to make the customer happy. So if a customer comes into my restaurant and wants cornflakes, is it right for him to eat cornflakes at The French Laundry? Should I really worry about that? Does it matter? My job is to give him a bowl of cornflakes." --Thomas Keller talks to the Financial Times about, among other things, what defines good customer service in his restaurants.

[Via The Food Section]

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