Showclix CEO To Frustrated Kraftwerk Ticket Buyers: "Ultimately, We Failed Many Of You"
The CEO of Showclixthe ticketing company that handled yesterday's ticketing process for the Museum of Modern Art's eight-night series of Kraftwerk shows, during which quite a few people got stuck in waiting rooms and took to Twitter to describe their sell-out-rage in detailhas posted an open letter to those people who feel they were let down by his company. "Ultimately, we failed many of you," wrote Joshua Dziabiak, who while noting that there were no actual outages also said that one of the company's queuing servers "bubbled-up under the heavy load and caused frequent timeouts." 
It's worth pointing out that, according to the letter, tickets to the eight shows sold out in approximately one hour; in the era of large venues being sold out in minutes thanks to people bum-rushing Ticketmaster.com, that timespan seems almost camp-out-at-Tower-era slowespecially for a series of shows that could only sell tickets to "approximately 1.20%" of the "tens and tens of thousands of people" exasperatedly tweeting and hitting refresh. The full text below.
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