Con Ed: 2012's Winner of Most "Outstanding Reliability" Award (Unless You Need Electricity)
Need a laugh this morning? Well, you're in luck.
Con Ed -- the same company whose executives have been subpoenaed by a government commission tasked with figuring out why New York's utilities companies failed their customers so badly in terms of restoring electricity following Hurricane Sandy -- is the proud winner of the 2012 ReliabilityOne "Outstanding Reliability Performance" award for the Northeast region.
If this sounds like an Onion article, we assure you, it's not. The utilities giant even put out a press release touting its recent accolades, which you can read in its entirety below (unless, of course, you still don't have electricity).
NEW YORK - Con Edison has been named winner of the 2012 ReliabilityOne™ Award for the Northeast Region for Outstanding Reliability Performance by PA Consulting Group for the company's electricity delivery in 2011. Con Edison also received an award for Best Overall System-Wide Reliability.
"These awards for reliability are very gratifying, especially with all of the challenges and the extraordinarily difficult circumstances we have faced in the last month" said John Miksad, Con Edison's senior vice president for Electric Operations. "With the hardships so many in our service area have faced with the onset and aftermath of Hurricane Sandy, this affords us only a moment before we redouble our efforts to further strengthen our systems against the possibility of unprecedented weather that our region just experienced. We remain committed to serving our customers going forward with the excellence symbolized by these honors."
All utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne™ Award. There are a total of five regional awards including Northeast, Mid-Atlantic, Midwest, Plains and West. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process, which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.
"As the U.S. has seen an increase in the number of extreme weather events over the past few years, the utility industry must be at the top of its game in terms of outage response to major events," said Jeff Lewis, PA Consulting Group's ReliabilityOne™ Program Director. "Con Edison has demonstrated its ability to utilize new technologies and industry best practices to safely and efficiently restore power, while finding new channels to communicate the best information to customers, regulators, and employees."
About Con Edison
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation's largest investor-owned energy companies, with approximately $13 billion in annual revenues and $40 billion in assets. The utility provides electric, gas and steam service to more than three million customers in New York City and Westchester County, New York. For additional financial, operations and customer service information, visit us on the Web at www.conEd.com, at our green site, www.coned.com/thepowerofgreen, or find us on Facebook at Power of Green.
About PA Consulting Group
PA Consulting Group is a firm of more than 2,000 people, specializing in management and IT consulting, technology and innovation. Independent and employee-owned, we operate globally from offices across Europe and the Nordics, the United States, the Gulf and Asia Pacific. PA Consulting works with businesses and governments to anticipate, understand and meet the challenges they face. We have outstanding technology-development capability and a unique breadth of skills, from strategy to performance improvement, from HR to IT. PA Consulting's expertise covers energy, financial services, life sciences and healthcare, government and public services, defense and security, transport and logistics, telecommunications, consumer goods and automotive. PA Consulting Group has partnered with energy clients for over 25 years to help them understand the challenges they face and define and implement an effective strategic response. PA Consulting Group's 2012 ReliabilityOneTM study, based on standard industry reliability statistics that measure the frequency and duration of electric power outages, has been analyzing electric utility performance since 1987. For more information about PA Consulting Group, visit www.paconsulting.com/energy.
Clarification: An earlier version of this post contained the following paragraph: "Con Ed, the same company that following Hurricane Sandy has been unable (because of electrical equipment damaged by flooding -- see clarification below) to restore power to more than 1,000 New Yorkers (a month later) -- and whose executives have been subpoenaed by a government commission tasked with figuring out why New York's utilities companies failed their customers so badly -- is the proud winner of the 2012 ReliabilityOne "Outstanding Reliability Performance" award for the Northeast region."
A Con Ed spokesman contacted us this morning to explain that the reason the utility company hasn't restored power to more than 1,000 customers is because their equipment was damaged by flooding. He says electricians need to fix the equipment before Con Ed can restore power. He points out that Con Ed was more efficient in restoring power to more than a million people following Hurricane Sandy than it was following Hurricane Irene, which caused significantly less outages than last month's storm.