Ian Westcott Westcott's own personal, magical, countdown clock.
When it comes to mass transit, the only thing New Yorkers really care about is punctuality. We'll elbow onto a packed bus and huff a stranger's armpit for thirty minutes -- and we'll do it gladly -- if it means we get to our destination on time.
But to do that, we need to know when that bus or train is actually going to arrive. That's why there's something magical about a countdown timer.
A 2011 MTA survey found that transit stations featuring countdown timers -- with their soothing, authoritative glow -- increase customer satisfaction in mysterious ways. Survey respondents liked the stations with timers better, but they didn't know why.More »